Project Details: Worked on the Online Expedited Review Questionnaire Form for pardon applicants. This project includes CRM requirements gathering, product management, and internal workflow mapping and modernization.

Internal Users Research: Contextual Inquiries + Rose, Thorn and Bud, UX Lighting board*.

Technology: AEM/Adobe Experience Manager + AEM Core Forms, New CRM Platform.

* UX Lighting board is combination of journey Mapping, card Sorting, workflow + task analysis, requirements gathering.